Help Center

EVERYTHING YOU NEED TO KNOW

Can I buy your work if I am not Indigenous?

Yes! My work is created for everyone. Supporting Indigenous artists is cultural appreciation - not appropriation.

What are the payment options?

I accept payments through Paypal. You do not have to have a Paypal account to checkout. The checkout process allows you to pay with a credit or debit card.

What is your return policy?

Wotko Moon, LLC (Madeline Lamb) is not responsible for lost/stolen items, incorrect address shipping, or what happens after items have been shipped.

 

If you would like to add insurance to your package, please specify in an email before purchasing items.

 

You have 30 calendar days to return an item from the date you received it if not satisfied. To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging. You must show proof of purchase. 

 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund.

Where can I buy your work?

All of my work is sold here on my website. I try to do monthly sales and always post about shop updates on Instagram.

Why have your prices recently gone up?

Beading is my main source of income. I am a full time college student and beading pays my bills. Each piece can take anywhere from 1 hour - to multiple days to finish.

What are your shipping rates?

- Standard U.S. Shipping: $5

- Canada: $10

- International: $15 - $30 depending on location

All orders come with a tracked shipping number and are shipped through USPS.

Are your earring findings hypoallergenic?

Yes! I only use silver/gold plated, nickel free, hypoallergenic hooks.

Do you make custom orders?

Occasionally. When custom order spots are available I always post on about it on my Instagram.

Please note: I will NOT recreate another artists work for you.